Nick Allen

Bridge between lender clients and Loanworks Software — translating client business processes, policies and goals into pragmatic software-and-process recommendations.

• Client Solutions — partnered directly with lender clients to review origination processes, credit policies and goals; designed solutions combining software configuration with process redesign.
• Product Solutions — supported the Product Owner as a senior SME across backlog refinement, roadmap deliverables and Quantum program delivery; recommended features grounded in client demand.
• Drove Data Sense from design into production — partnered with engineering on the rule execution model, the Global Supporting Documents Drawer surfaces, the per-rule auto-action gating that governs fully unattended verification, and the rules-administration UI. First shipped to production in November 2025 on the prior LOS for an existing client, then migrated into Quantum LOS at the February 2026 launch.
• Vendor & Integration Partner Management — supported the Product Owner and General Manager across current and prospective integration partners.
• Business Solutions — drove the business's AI-adoption strategy across the software solution and internal process — leading to the agentic SDLC capability now embedded in the Product Lead role.
• Led cross-functional project teams through planning, execution and delivery; embedded change-management discipline into rollouts.

Senior BA across the Quantum program, applying deep lending operational expertise to backlog refinement, story writing and solution design.

• Designed Data Sense — the rule engine behind the Document Intelligence module — specified how the platform automatically reads a supporting document, compares it against the captured application data, and verifies, flags or rejects it, across four automation modes and four launch document types (Drivers Licence, Passport, Medicare, Payslip) with ~45 reusable comparison templates. First shipped to production November 2025.
• Refined backlog items end-to-end — impact analysis, edge-case enumeration, risk identification, alternatives and acceptance criteria — to a standard adopted across the team.
• Authored BRDs, FSDs and JIRA stories for the Quantum program; established outcome-led acceptance criteria as the refinement norm.
• Trusted SME for the Loanworks origination domain — credit policy, broker journeys, securitisation, commissions, document automation.

Owned the broker origination journey end-to-end across Lending, Operations and Settlements.

• Supported the company's three securitisation programs — audits, rating agencies, funders, reporting and compliance.
• Led a team of 15+ across credit and processing; set service standards and SLAs and coached team leaders against company KPIs.
• Achieved a ~6-day reduction in turnaround time to Formal Approval through targeted process and policy improvement.
• Member of the Executive Leadership Team; held Responsible Manager status under Australian Credit Licences.
• Drove the digital roadmap for origination — broker journeys, NextGen / Simpology integrations, document automation and the Loanworks v18 platform uplift.
• Partnered with Sales, Marketing and Operations to lift broker satisfaction and conversion across the funnel — lifting conversion +8% through process-improvement initiatives.
• Maintained regulatory, policy, scheme and IT-framework adherence across origination processes and technology.

• Supported the non-bank → bank-standards operational uplift following the BNK Banking Corporation acquisition — aligning origination processes, controls and reporting to bank requirements.
• Resident SME for loan origination process and systems — owned origination systems management, configuration and change, and drove continual process improvement and recommendations across the business.
• Drove the Continuous Business Process Review program — monitored performance, identified improvement initiatives, and deployed them end-to-end (scope, design, build, test, deploy) within agreed specification, timeframe and budget.
• Established an offshore BPO operation in Manila — travelled onsite to stand up the inaugural processing team, delivering the training, KPI frameworks and reporting that made it operational.
• Led the Loanworks v18 upgrade — workflow, reporting (SSRS), white-label, commissions, document configuration; migrated from v9 / v10 and external databases.
• Supported and implemented the uplift requirements for two securitisation programs.

• Owned post-settlement operations across customer service, retention, accounts, admin, recovery and discharges, leading a team of ~15.
• Drove the consolidation and rebrand of multiple lending portfolios following a brand merger.
• Led the commission systems redesign and reporting overhaul; established training, recruitment and dispute-resolution practices.

• Assessed Prime, Specialist, Commercial, SMSF and Construction transactions against funder and mortgage-insurer policies under regulated responsible-lending practices.
• Authored the LoanApp guidebook for aggregator launch; trained credit and sales teams on rollout.

• Bank-side residential and small-business mortgage portfolio — marketing & business plan, sales / service quality, credit assessment, portfolio analytics and ROI.

• Owned a white-label home-loan program — grew participation from 5% to 18% within twelve months while running credit assessment for the broader broker network.

• Underwrote and assessed loan applications; non-conforming portfolio policy and process design; colleague training on rollout.

• $750,000 Delegated Lending Authority; full debt-recovery cycle including Mortgagee-in-Possession sales. Employee of the Month.

• Consistently exceeded collections KPIs; award-winning process improvement adopted across sales and post-settlement.

• Multi-channel servicing, post-settlement analytics, training and project support across collections, IT and AML programs. Rookie of the Year; Customer Experience Champion.

• Public housing and rental-assistance assessment against state policy; community engagement and inspections.